Hospitality Procurement FAQ
1. What does “contract-grade” or “commercial-grade” furniture mean?
This means the furniture has been specifically designed and constructed to withstand the heavy, continuous use of a commercial environment like a hotel or restaurant. It involves stronger joinery, more durable finishes, and higher-quality materials than standard residential furniture, ensuring a longer lifespan and better ROI.
2. What are “casegoods” in the context of a hotel room?
Casegoods is the industry term for non-upholstered, hard-surfaced furniture like dressers, nightstands, desks, and TV consoles. We offer complete casegood collections to ensure a consistent and professional look across all your guest rooms.
3. Can you help me meet my hotel’s brand standards?
Absolutely. We are experienced in working with the brand standards of major hotel franchises. Our team can help you select pre-approved items or source custom solutions to ensure your renovation or new build is fully compliant with your flag’s requirements.
4. What is the most durable material for restaurant tabletops?
For high-turnover restaurants, laminate and melamine tabletops offer the best combination of durability, stain resistance, and value. They are easy to clean and come in a vast array of finishes to match your decor. Solid wood is beautiful but requires more maintenance.
5. Do you provide quotes for large projects and renovations?
Yes. This is a core part of our business. Our dedicated project team can provide a comprehensive FF&E quote based on your floor plans and requirements. We offer volume pricing to ensure your project stays on budget.
6. What is the typical lead time for hotel furniture orders?
Lead times vary based on the item and quantity. In-stock items typically ship within a few business days. For larger, made-to-order furniture collections, lead times can range from 8 to 14 weeks. We provide a clear timeline with every project quote to help you manage your renovation cycle.
7. Can you handle international shipping and logistics?
Yes. We regularly coordinate nationwide and international shipments for hospitality projects. Our logistics team works with trusted carriers to ensure secure, on-time delivery, whether your property is in the U.S. or abroad.
8. Do you offer custom furniture manufacturing?
We work closely with domestic and international manufacturers to create custom-designed FF&E solutions that meet brand guidelines, durability requirements, and your aesthetic vision. Custom finishes, dimensions, and materials are available upon request.
9. Are your products compliant with U.S. fire and safety standards?
Yes. All our hospitality furniture and materials comply with relevant ANSI/BIFMA and CAL 117/133 fire codes. Certifications and test results can be provided for procurement documentation and brand approvals.
10. What payment terms do you offer for large FF&E projects?
For qualified hospitality clients, we offer structured project-based payment terms. Typically, a deposit is required upon order, with the balance due prior to shipping. Flexible milestone payment plans are available for major renovations.
11. Do you provide installation services?
Yes. We partner with experienced hospitality FF&E installation teams to coordinate white-glove delivery and setup. This includes placement, assembly, and debris removal to ensure your rooms are guest-ready on schedule.
12. Can you assist with prototype room development?
We regularly collaborate with developers and designers to build brand-approved prototype rooms. This allows franchise owners to finalize specifications, finishes, and layouts before rolling out the full property renovation.